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Success Stories

Staffing stats

Reduced audit workforce by 12% for best-in-class staffing firm

Problem Statement:

The client runs a large support centre with over 100 agents to assist its employees with various support queries. The centre provides support via telephony and email. Significant growth in the organization triggered the need for these support services to increase.

Solution:

We built an email response automation system and AI based chatbot which can analyse both real-time & historical communications to improve the quality of the offering to its employees. Their infinite capacity helped the company free up their agents and scale the organization’s efforts. Intelligent chatbots help scale customer support operations while utilizing their workforce only for escalations, chatbot’s artificial intelligence ensures that the human resources are only used when they’re needed.

Take a look at the work we did for some of our esteemed clients.
Heineken

Digital Transformation for efficient Store Space Management​

Problem Statement:

One of the biggest retailers was following a tedious process for shelf planning and review. They were spending substantial time, effort, and resources.

Solution:

Using our unique problem solving mindset, we delivered a complete digital transformation of the planning process integrated with performance intelligence based on automation and data intelligence with AI/ML being the heart of it so that the system will self-tune for high performance and maximum efficiency.

This moved the entire process of shelf planning to a virtual platform, accessible remotely by various stakeholders. It saved them time, resources, and the need for manual intervention or physical proximity.

Customer engagement

An intelligent system for superior customer engagement.​

Problem Statement:

One of the biggest retailers was following a tedious process for shelf planning and review. They were spending substantial time, effort, and resources.

Solution:

Based on the client’s requirements, we created them a platform that brings together real-time data meaningfully into consumer insights – allowing brands to engage with consumers hand-in-hand through personalized recommendations.

The platform will feed in data inputs from different sources the consumer interacts on a daily basis, analyse the data sets and AI powered engine will then show recommendations.

Forecast

Demand Forecasting for a Manufacturing Company​

Problem Statement:

One of our manufacturing clients was looking to revamp its existing SCM operations. At the high-level, the client wanted to:
• Improve the accuracy of its demand forecasting model to increase supply chain efficiency
• Create a framework that can forecast at acceptable high-levels of accuracy

Solution:

Using our skilled and expert teams, we created an advanced analytical framework coupled with AI/ML aimed at improving the client’s demand forecasting. We followed a comprehensive methodology to enhance existing forecast accuracy to ensure accuracy and long-term volume alignment. The solution also stabilized overall process efficiency.

Our other ongoing projects

  1. AI based job portal for job seekers and employers to leverage the full potential of AI/ML with minimal human intervention.
  2. Multi-vendor Store based on-demand delivery app for fresh & local produce.
  3. Appointment management system for one of the largest Hospital chain.